These Terms and Conditions govern your use of Smash, operated by Softon Ltd. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not accept them, you must not use the site.

Player Eligibility and Account Responsibilities

To register and play at Smash, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and play under these terms, provided they meet all other eligibility requirements set out here. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before creating an account.

Each player is permitted to hold one account only. Opening duplicate or additional accounts — whether under your own name or another identity — is strictly prohibited. If we identify multiple accounts linked to the same individual, we reserve the right to close the additional accounts, void any associated balances or bonuses, and withhold pending withdrawals pending investigation.

When registering, you must provide accurate, complete, and up-to-date personal information. You are responsible for keeping your login credentials secure and must not share them with any third party. If you suspect that your account has been accessed without your authorisation, you must notify us promptly through our support channels. We cannot be held responsible for losses arising from your failure to maintain the security of your account details.

Bonuses, Withdrawals, and Prohibited Conduct

Bonuses and promotional offers are subject to specific conditions, including minimum deposit requirements, wagering thresholds, maximum bet limits, time restrictions, and win caps. These conditions are stated clearly alongside each offer. A bonus cannot be withdrawn until all applicable wagering requirements have been met in full. We reserve the right to remove a bonus and any winnings derived from it if we determine that the terms attached to that offer have not been followed.

The minimum deposit and minimum withdrawal amount is £20. Withdrawal requests are typically processed within 0–24 hours, though individual payment providers may apply their own processing timescales beyond our control. We may request identity verification documents before releasing a withdrawal. Failure to provide satisfactory documentation may result in a delay or refusal of the payment.

We strictly prohibit the following activities: operating more than one account, engaging in fraudulent play or collusion with other players, exploiting software errors or technical faults for financial gain, and using automated tools, bots, or any form of software designed to gain an unfair advantage. Any player found to have engaged in such conduct will have their account suspended or permanently closed. Any funds obtained through prohibited activity will be forfeited, and we reserve the right to report such conduct to the relevant regulatory authority.

We may update these Terms and Conditions from time to time. Where changes are material, we will take reasonable steps to notify you. Continued use of the site following any update constitutes your acceptance of the revised terms. If you have a dispute regarding the application of these terms, you should contact our support team in the first instance. We will endeavour to resolve complaints fairly and in a timely manner in accordance with our internal complaints procedure and the requirements of our licence issued by the Anjouan Gaming Authority (licence number ALSI-202409012-FI1).